FAQ's

IS Shipment All Over The World?

We Ship All Over The World.

Payment Method For International Shipping?

For International Shipping The Payment Is Accepted Through Online Bank Transfer, Visa Card, Master Card, E-Transfer.

In How Many Days (Approx) Products Are Restocked?

We Are Always In Continuous Effort To Focus On New Design Instead Of Restocking The Old One, But Sometimes It Happens.

How Many Days Does It Take For Delivery?

Pret And Unstitch Would Take A Minimum Of 5-7 Days For Delivery And Depending Upon The Product Type.

Can Brand Confirm The Availbilty Of Selected Article (Dress) On Phone Call?

Kindly Call At The Following Number To Check Availability Of Any Dress: +92 309 9262333

How Can Possible Price Inquiry Without Being Specific Prices?

You Can Also Visit Our Website www.sidraaleem.com To View Our Complete Price Range.

Where Is Your Studio?

We Only Online Based. In Future We Can Plan. انشاءاللہ

Where We Can View Your Full Collection?

Please Visit www.sidraaleem.com To View Our Complete Product Range.

How To Place Online Order?

To Place Your Order Please Visit www.sidraaleem.com

How Can We Check The Status Of My Order?

1. International Customers Can Make Payment Through Bank Transfer. The Order That You Place Is Kept On Hold For 36 Hours After You Receive A Confirmation Email / Call From Us About The Order And Payment Details. If You Plan To Make Payment After 36 Hours Of Receiving The Confirmation, Please Confirm It With Us If The Product That You Have Ordered Are Still In Stock.

2. The Brand Takes No Guarantee Of The Products Availability That You Had Ordered, If You Are Making The Payment After The Given Timeframe. Though Our Efforts Will Be To Process Your Initial Order, But If Any Of The Ordered Products Is Out Of Stock You Will Be Offered To Choose Any Other Product/Design/Color (Within The Same Price Range). We Will Not Be Held Responsible If There Are Delays In Delivery Due To Out Of Stock Products.

3. If We Get No Confirmation From The Customer, The Order Might Be Cancelled Without Any Notification.

4. The International Order Is Processed Only After The International Customer Makes The Payment.

How Can We Change My Order?

If You Want To Change Your Order. There Are Two Simple Steps First You Have To Regenerate Another Order After That You Need To Request For The Cancellation Of The First Order.

What If, We Recieve A Wrong Order?

EXCHANGE POLICY:

There Is No Exchange Policy As Per Customer's Liking Or Disliking Of The Product Since All Outfits Are Made To Order For Our Esteemed Customers.
An Exchange Will Only Occur In The Unlikely Situation That We Have Sent You A Defective Or Incorrect Item, And Only In The Event The Purchased Goods Is Unused And Undamaged By The Customer.

RETURN POLICY:

All Orders Are Final, And Non-Refundable, But You Can Exchange In An Event Where An Incorrect Item Has Been Mailed To You. We Can Only Exchange The Purchased Items Subject To Product And Size Availability. Any Exchange/Returns Should Be Brought To Our Notice With One-Week Of The Receipt. Any Claims Made Afterwards Would Not Be Honored.

Do You Charge Any Amount For The Cancellation Of The Orders?

No, We Don’t Take Any Amount For The Cancellation Of The Order.

We Can Place An Order On Call? Or In How Many Ways We Can Place An Order?

You Can Place Your Order Through Call However We'd Love To Accept Your Order Through The Following Channels. Facebook, Instagram, Whatsapp and Our Website.

Delivery Charges Are Seprate Or Included In Prices?Delivery Charges Are Not Included In The Prices.

How We Can Apply A Complaint Regarding Wrong Orders?
If You Receive The Wrong Orders Feel Free To Contact. You Can Contact Us Through WhatsApp +92 309 9262333

Why It Is Necessary To Provide Personal Information?

Is Necessary Because We Want To Keep You Updated About Your Order Status.